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agentusecases
Money & Bills

Prepare a retention-call script to lower an internet bill

The agent researches current promo prices from competitors in your area and writes a short call script with the offers to cite and when to ask for the retention team.

Difficulty
Beginner
Setup time
About 5 min to set up
Published

How it works

  1. Share your current plan, price and ZIP code.

  2. Ask the agent to collect current competitor offers for your address.

  3. Get a one-page script with talking points and fallback asks.

  4. Make the call and paste the rep's counteroffer back for a quick decision.

The prompt

Replace anything in [brackets] with your own details.

I pay $89/month for 500 Mbps internet. My ZIP code is [ZIP]. Research the current new-customer offers from other providers available at this address. Then write a short phone script to ask my provider for a lower rate: opening line, the two strongest competitor offers to mention, when to ask for the retention department, and what to say if they only offer a temporary discount.

Reported result

Bill reduced by $25/month for 12 months.

As reported by the source. Results depend on your setup and data.

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