How it works
File the police report yourself and keep the report number and PDF.
Gather the purchase receipt, the card statement and the carrier's proof of delivery.
Ask Dots to find out which card benefit covers the case and which documents the insurer requires.
Let the agent fill out the claim form and attach the documents, and review it before submitting.
Keep an eye on the insurer's emails and answer any requests for extra documents until it's approved.
Prompt
Replace anything in [brackets] with your own details.
A package I bought with my Chase card was stolen from my porch after delivery. I already filed a police report (attached). Find out whether the card's purchase protection covers this, which documents are required, and file the claim on the insurer's site using the receipt, statement and proof of delivery in my email. Show me everything before you submit.Reported result
The insurer, Assurant, approved the claim for the full $349, according to the October 7, 2026 approval letter he posted.
As reported by the source. Results depend on your setup and your data.