Serve customers across 13 locations on WhatsApp and Instagram with an OpenClaw agent
The owner of a 13-location sauna chain built Lucy, an OpenClaw assistant running on his own Mac mini, connected to WhatsApp, Instagram, Slack, Gmail, the Reenio booking system and Trello. She answers questions, checks availability, applies compensation rules and escalates complaints. He swapped an expensive model for MiniMax-M2.5 via OpenRouter.